FREQUENTLY ASKED QUESTIONS


Who are your beneficiaries?
chevron_right

We partner with the Pastorelle Sisters of New Manila to hand out meal packs every month. Please check (insert link) to know more.

For crochet items and pet art, we set aside a portion of the sales to be part of our collective donation to the dogs of Mandaluyong Animal Shelter through their volunteers. Please check (insert link) to know more.

How do I order?
chevron_right

Select the product, add to cart, and proceed to checkout.

If you want to get updates of our new arrivals, you may create an account so we can keep you on our mailing list. :)

What mode of payment do you accept?
chevron_right

We accept payments through GCASH, Bank Deposit, Bank Transfer. Details will be sent to your email should you decide to use this method.

For Bank Deposit/Gcash/Bank Transfer method, kindly note that your reservation will only be valid within 24 hours once we confirm your order. To secure your reservation, we encourage you to to deposit/transfer your payment immediately and send us the payment confirmation (e.g. photo of the deposit slip), together with your name, via email.

Where do you ship?
chevron_right

We ship nationwide and worldwide! 

How much are the shipping rates?
chevron_right

For Metro Manila, we have a standard rate of Php 80. For the rest of the Philippines, the range is between Php 120-250 depending on your location. Shipping rates will be computed automatically upon checkout. 

When will you ship my order?
chevron_right

Once your payment is confirmed, you’ll get a shipment notification email with a tracking number.

Please give us 1-2 working days to confirm your order. Once your order is confirmed, it will be reserved for you for 24 hours.

Shipping process:

  • Orders are processed on weekdays. If an order falls between Friday to Sunday, we will ship on Monday.

Delivery process:

  • Metro Manila and Luzon: within 1-3 working days*
  • Provincial: within 7-9 working days*
  • Custom orders: 2 weeks*

* asterisk copy

You will receive an e-mail or SMS with your tracking number once your package has been dispatched.

Can I still change my order?
chevron_right

Orders are processed instantly upon checkout. Should you change your mind, please contact us (name, contact no., email and order no.) via kathapilipinas@gmail.com as soon as possible.

Please note that changing an item prior to delivery is still subject to availability.

Can I pre-order an item that is sold out?
chevron_right

Yes! Message us at @kathapilipinas or kathapilipinas@gmail.com if an item is sold out and we can check if they can be made to order. There are some items that are marked as available and described as open for pre-order.  There is also a notes section where you can indicate the details you wish for us to take note of.

What are your Returns and Exchange Policy?
chevron_right

Due to COVID-19, we strictly do not accept returns or exchanges. Our health and safety are of utmost importance. Rest assured that your order has been sanitized before shipment. For further safety measures, we advice that you disinfect your parcel immediately before taking it into your home.

What is your pickup location?
chevron_right
We're currently based in New Manila, Quezon City, Philippines. Should you wish to have your order picked up, we send you the exact pick-up location upon confirming your order.

We are not liable for any loss or damage once the package is with the courier.

We assure you that the quality of the item/s sent to you has been carefully inspected.